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Refund and Cancellation Policy

Cancelling an order:

All cancellation of orders should be made before the order is shipped (i.e., either the order status is "Pending" or it is"Packed"). No cancellation will be made after the order has been shipped.

Refunds on a delivered order:

Refunds will be made only in case of unopened items. Items once opened are not eligible for return unless a representative of Foods One approves the refund on inspection of the items.

The payment for all refunded orders (COD, Credit/Debit Card, and NetBanking) will be transferred to the customer's bank account, the details for which they are required to enter when initiating the returns process. Payment will be deposited to the customer's bank account within 7 working days.